Refund and Cancellation Policy

1. Order Cancellations

You may cancel an order free of charge before it has been shipped. To cancel, contact us within 14 days of purchase at osenoye.aghaulor@gmail.com or 09135008700 with your order number.

Once an order has been shipped, it can no longer be cancelled, but you may be eligible for a return under Section 2 below.

2. Returns and Refund Eligibility

You may request a return and refund within 7 days of delivery.

To be eligible for a refund, the item must be:

• Unused and in the same condition you received it;
• In its original packaging, with tags/labels intact (where applicable);
• Accompanied by proof of purchase (order number or receipt).

Certain items may not be eligible for return, including but not limited to: Fragrance, personal care/hygiene items such as underwear, and items marked as final sale at the time of purchase. Any such exclusions will be clearly stated on the product page.

3. How to Request a Refund or Return

To start a return or refund request:

1. Contact us within 7 days of delivery at osenoye.aghaulor@gmail.com or 09135008700 with your order number and reason for the return.
2. We will review your request and provide instructions for returning the item, if approved.
3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

4. Refund Method and Timing

Approved refunds will be issued to your original payment method via Paystack.

Please allow up to 7–10 business daysfor the refund to reflect, depending on your bank or payment provider's processing times.

If a product was damaged, defective, or incorrect on arrival, please notify us within 48 hours of delivery with photos of the item, and we will arrange a replacement or full refund, including any applicable return shipping costs.

5. Return Shipping Costs

If the return is due to our error (wrong item shipped, defective product), we will cover return shipping costs.

If the return is due to a change of mind or other reasons not related to our error, the customer is responsible for return shipping costs, unless otherwise stated.

6. Non-Refundable Situations

We reserve the right to decline a refund or return where:

• The request is made more than 7 days after delivery;
• The item shows signs of use, damage not caused by us, or is missing original packaging;
• The item falls under a category excluded from returns (see Section 2).

7. Contact Us

For any questions about cancellations, returns, or refunds, reach out to us: